Once we receive an order , we package your order with care, and then ship it to you within 1-5 business days. Items are packaged and shipped to the shipping address entered, based on the order they are received. All shipping, customs, and import fees are the responsibility of the customer.
Upon placing your order, you will receive an order confirmation in your email. If you placed an order and did not receive your book, please email us at firstname.lastname@example.org, with the order confirmation and we will be happy to send you your book. In the event that an order confirmation can not be found, we will look up the order on our end. If the order can not be found on our end, and an order confirmation email can not be shown to us by the customer, we will not be able to mail a book.
For orders outside the United States and Canada, please contact us at email@example.com.
Green Dome Kids is not responsible for lost packages. Once a package has been shipped, it is not in our hands anymore. If you find yourself in this situation, please contact the shipping company.